Shipping Policy
Overview
Last Updated: 26-March-2024
ABOVE is a seller brand that sells a variety of pool tubes. We offer competitive prices and free shipping on orders over a certain amount. Please carefully read our SHIPPING POLICY before using our website.
Please read the following Shipping Policy for information about our shipping procedures, including shipping rates, delivery times, and other essential details.
Order Processing Time
We typically process orders within 1 - 2 days of receiving payment, but processing times may vary based on the availability of specific products and the volume of orders placed.
Our Shipping Charges
Two factors determine shipping rates: the weight of the order and the address where the order will be delivered.
As part of the checkout process, customers can see the shipping costs for their order before completing the transaction.
Shipping Methods
For our pool tubes, we offer both a standard shipping option and an expedited shipping option.
For domestic orders, standard shipping generally takes a few business days and for international orders, it can take up to 15 business days.
For an additional fee, you can select an expedited shipping option, and delivery times may vary based on the method of shipping you choose and where you are shipping to.
How To Track Order
Your tracking information will be emailed to you once your order has shipped, so you will be able to monitor its progress.
You can check the status of your order by clicking on the tracking link provided in the shipment confirmation email you received or by logging into your account on our website and viewing your order history.
Shipping Loss or Damage
It is very important to us that our products are packaged carefully to ensure that they arrive in excellent condition upon delivery.
You should contact us immediately at Hello@floatwithabove.com if you see that your order has arrived damaged or has been lost in transit so that we can take action right away. You should include your order number and a description of what went wrong.
International Shipping
If you order from an international country, you may have to pay customs duties, taxes, and other fees imposed by your country of destination.
The customer is responsible for paying any additional shipping charges related to international shipping that may apply.
Our company cannot be held responsible for delays caused by customs processing or any other factor outside of our control.
Modifications In Our Shipping Policy
The Shipping Policy may be revised or updated at any time without prior notice to you to reflect current shipping practices.
We will update this page whenever our Shipping Policy is updated, and a date at the top of the page will indicate the date of the last update which will show when it was last updated.
Contact Us
We want to thank you for choosing ABOVE for your pool tube needs. If you have any questions or concerns about the Shipping Policy, please contact us by email at Hello@floatwithabove.com.